Five Star Gold Award-Winning
Bed and Breakfast Accommodation near Alnwick Castle & Alnwick Garden in Alnwick, Northumberland, UK
Terms of Contract
Booking & Payment • Occupancy • Self-catering
Booking & Payment
Advance Bookings:
Please note that for advance booking a minimum booking of 2 nights is usually required, however we do occasionally have a one night slot to fill. Last minute bookings may be accommodated for single nights.
Reservations:
Normally a reservation will be deemed to have been made if at short notice we have taken your details over the telephone and entered them into the diary and we have informed you that the booking has been made. In most other cases we will write to you to confirm the booking once a deposit has been received by us. A receipt or written confirmation from us is your proof of reservation. An entry in our diary containing your full contact details will be considered proof that we have communicated with you and accepted your booking.
Arrival and Departure times - B&B:
Arrival - please arrive whenever possible between 4 pm and 5 pm. If you wish to arrive outside of this time could you please discuss.
Departure - we ask that rooms are normally vacated by 10.30 am on your last day (Sundays 11.00 am) so that we can have time to make the rooms ready for new guests arriving.
Arrival and Departure times - Self-Catering:
Please arrive between 3pm and 5pm, departure time is by 10am on your last day to enable thorough cleaning for new gests arrival.
Deposits:
Deposits should be received by us within 5 days of making your reservation unless otherwise agreed.
Minimum deposits - B&B:
Please note the minimum deposit is the cost of the room for the 1st night for up to three night reservations, or, if booking for four or more nights, a suitable deposit will be agreed with you. In the event of more than one room being booked at one time the deposit required would refer to each room independently.
Minimum deposits - Self-Catering:
25% deposit required at time of booking, balance payable 6 weeks prior to holiday.
Payment of your account - Cash, Credit and Debit Card or by Cheque (please see below!)
We have a credit/debit card facility therefore all accounts can be settled by cash, debit card or cheque at our discretion. However, cash is still preferred so that we can avoid high banking charges. Cheques will be acceptable up to the card limit whereafter cash balance may be required. Charges for Credit cards. Please note that there will be a charge of 2% for Credit Card transactions. There will usually be no charge for a Debit Card transaction!
Cheques should be made payable to J Hewison.
Cancellation of Booking:
We would strongly urge that you cover the cost of your booking with Holiday Insurance.
In the event of a booking being cancelled by you we would require full payment for the remainder of the period of the booking, however we would do all in our power to attempt to re-let the room and in the event that the accommodation was able to be re-let we would of course be happy to refund your monies to you - less admin. fee.
In the unlikely event that a booking has to be cancelled by us we would of course refund all monies paid and do our utmost to find you alternative quality accommodation in the area.
Occupancy
Occupancy for B&B:
The bedrooms are spacious and arranged to accommodate two persons very comfortably, we have not provided a third bed in any room, as we feel this compromises the quality of the room. We regret that we cannot accommodate children under the age of 15 yrs.
Children - B&B:
We do not accommodate children under 15 yrs - sorry. Accommodating children, we must point out that we do not have a "family room" - therefore, where there are two adults plus child/children, the children (over 15 years) can only be accommodated in another room. The room rate applies at all times as it is based on double occupancy.
Children - Self-Catering:
We can accommodate children over 10yrs staying on a self-catering basis.
Single Occupancy:
All rooms are let as doubles. In the case of single occupancy the room rate will always apply.
Special Diets:
We can usually accommodate special diets with a little help from you. Please let us know so that we can make any preparations. Prescription foodstuffs such as gluten free bread should be brought with you if possible. If we are required to buy foodstuffs in addition to that already on offer any extra cost may need to be met by you.
Evening Meals:
I'm sorry we do not provide evening meals as there are many places to eat in and around Alnwick. If you look at 'Eating Out' on our website we have recommended personal and guest favourites.
Wireless Broadband Connection available:
We have wireless broadband connection available for our guests to connect to their own computers. Terms and conditions apply. Information available on arrival.
No Smoking:
In consideration to all of our guests the accommodation is totally none smoking. Any acceptance of a booking for accommodation is done so with this condition and forms part of a legal contract. Any smoking in a room or bathroom would incur an excess fee of £100 for additional cleaning.
Reckless Damage:
If our property is damaged by any reckless or deliberate means we will seek recompense for the full value of our property. Examples of reckless damage would be soiling of carpets or furnishings by deliberately walking into the house with mud encrusted footware or clothing. Spillage of red wine onto furnishings or decor. Damage caused by vomiting after over indulging in alcohol.
Do not attempt to clean carpets by rubbing a spill into the carpet, after a spill, if practicable please inform us immediately as we can sometimes negate the damage with cleaning products.
Suitcases on Beds!
We ask you not to place suitcases onto the beds as they are often contaminated and can transfer soil to the bedding.
Behaviour:
For the consideration of all of our guests we reserve the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by the proprietors. In the event of failure to comply with management requests, we may terminate the booking immediately without being liable for any refund or compensation.
Gift Vouchers:
Gift vouchers can be ordered for a friend or relative for B&B accommodation, for a date to be arranged by the voucher holder. All gift vouchers must be paid for in advance and must be returned to us as deposit when booking accommodation. The minimum cost of a Gift Voucher is the price of accommodation for 1 room for one night.
Gift vouchers are only for named persons, (details must be supplied at the time of purchase) and are redeemable for a period of 12 months from date of issue. After that date they will cease to have any value.
Gift vouchers are not refundable as they are accepted as a form of reservation, however we reserve the right in exceptional circumstances to cancel the voucher and return the purchase price to the purchaser.
General:
Proprietor on the premises 24 hours. Available until 11pm. During the night in case of emergency information for contacting proprietor on the premises available in guest folder.
The proprietors have had disability awareness training - please see our Access Statement.
No smoking throughout.
In case of fire, full audible fire alarm system installed with emergency lighting.
Self-catering
We are making the house available on a self catering basis during certain dates for exclusive use by up to 4 persons accommodated in 2 of our 4 ensuite bedrooms all on the 1st floor or if a larger group there will up to two further rooms available up to a maximum of 4 rooms for 8 adults + 1 at a further cost of £400 per extra room. The rooms can be seen on The Rooms page on the website. (Extra guests could be accommodated in the other rooms pro-rata) See Self-catering
You would have the run of most of the house including our private drawing room/library. The kitchen is equipped with large fridge and freezer, a double Britannia Range Cooker, and the utility room adjacent is fully equipped for your laundry needs. There is also secure storage externally for bicycles.The garden which is an acre of lawns and well stocked borders is well equipped with tables chairs and benches.
A returnable damage security bond will be agreed either in cash or by credit card which would be returnable in the event that the house is undamaged. For further information please contact us.
Occupancy - Self-Catering:
The bedrooms are spacious and arranged to accommodate two persons very comfortably, , however if required for self-catering purposes a folding bed may be placed into a parents room.
Children - Self-catering:
Children over 10yrs may be accommodated on a self-catering basis, by prior agreement with the proprietor.
"Thank you for taking the time to read our terms and information "