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Advance Bookings: Please note that for advance booking a minimum booking of 2 nights is usually required, however we do occasionally have a one night slot to fill. Last minute bookings may be accommodated for single nights.
Reservations:
No reservation will be deemed to have been made unless indicated by us in writing, or until a deposit has been received by us and a receipt has been sent to you. A receipt from us is proof of reservation.
Arrival and Departure times:
Arrival - please arrive whenever possible between 4 pm and 5 pm. If you wish to arrive outside of this time could you please discuss.
Departure - we ask that rooms are normally vacated by 10.30 am on your last day (Sundays 11.00 am) so that we can have time to make the rooms ready for new guests arriving.
Deposits:
Deposits should be received by us within 5 days of making your reservation unless otherwise agreed.
Minimum deposits:
Please note the minimum deposit is £80 - £85 per room for up to three night reservations, £100 if booking for more than four nights and £150 for 7 nights or more. In the event of more than one room being booked at one time the deposit required would refer to each room independently.
Payment of your account - Cash, Credit and Debit Card or by Cheque please see below!
We now have a credit/debit card facility therefore all accounts can be settled by cash, cheque or debit card at our discretion. However, cash is still preferred so that we can avoid high banking charges. Cheques will be acceptable up to the card limit whereafter cash balance may be required. Charges for Credit cards. Please note that there will be a charge of 2% for Credit Card transactions. There will usually be no charge for a debit card transaction!
Cheques should be made payable to J Hewison.
Cancellation of Booking:
In the event of a booking being cancelled by you we would require full payment for the remainder of the period of the booking, however we would do all in our power to attempt to re-let the room and in the event that the accommodation was able to be re-let we would of course be happy to refund your monies to you - less admin. fee. (See cancellation insurance at bottom)
In the unlikely event that a booking has to be cancelled by us we would of course refund all monies paid and do our utmost to find you alternative quality accommodation in the area. (This hasn't happened in the last 16 yrs!)
Occupancy:
The bedrooms are spacious and arranged to accommodate two persons very comfortably, we have not provided a third bed in any room, as we feel this would compromise the quality. We regret that we cannot accommodate children under the age of 15 yrs.
Children:
Accommodating children, we must point out that we do not have a "family room" therefore where there are two adults plus child/children the children (over 15 years) can only be accommodated in another room. The room rate applies at all times as it is based on double occupancy.
Single Occupancy:
All rooms are let as doubles. In the case of single occupancy the room rate will apply.
Special Diets:
We can usually accommodate special diets with a little help from you. Advance notice is required so that we can make any preparations. Prescription foodstuffs such as gluten free bread should be brought with you if possible. If we are required to buy foodstuffs in addition to that already on offer any extra cost may need to be met by you.
Evening Meals:
I'm sorry we do not provide evening meals but if you look at 'Eating Out' on our website we have recommended personal and guest favourite's.
No Smoking:
In consideration to all of our guests the accommodation is totally none smoking. Any acceptance of a booking for accommodation is done so with this condition and forms part of a contract. Any smoking in a room or bathroom would incur an excess fee of £100 for additional cleaning.
Reckless Damage:
If our property is damaged by any reckless or deliberate means we will seek recompense for the full value of our property. Examples of reckless damage would be soiling of carpets or furnishings by deliberately walking into the house with mud encrusted footware or clothing. Spillage of red wine onto furnishings or decor. Damage caused by vomiting after over indulging in alcohol.
Suit cases - we ask you not to place suitcases onto the beds as they are often contaminated and can transfer soil to the bedding.
Behaviour:
For the consideration of all of our guests we reserve the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by the proprietors. In the event of failure to comply with management requests, we may terminate the booking immediately without being liable for any refund or compensation.
Gift Vouchers :
Gift vouchers can be ordered for a friend or relative for B&B accommodation, for a date to be arranged by the voucher holder. All gift vouchers must be paid for in advance and must be returned to us as deposit when booking accommodation. The minimum cost of a Gift Voucher is the price of accommodation for 1 room for one night. Gift vouchers are only for named persons, (details must be supplied at the time of purchase) and are redeemable for a period of 12 months from date of issue. After that date they will cease to have any value. Gift vouchers are not refundable as they are accepted as a form of reservation, however we reserve the right in exceptional circumstances to cancel the voucher and return the purchase price to the purchaser.
Wireless Broadband Connection available:
We have wireless broadband connection available for our guests
to connect to their own computers. Terms and conditions apply. Information available on arrival.
Disability Discrimination:
Access Requirements : - Disability Discrimination Act - Guest's with mobility, sight, hearing or other needs: please note that all of our bedrooms are on the first floor, no lift is available, but we do offer help with luggage and accessories if required. If you have any 'access needs' that we should know about, please tell us in advance as often problems can be overcome with a little notice. We are more than happy to help if we can! To enable us to help you, please ask questions at time of booking or enquiry to ascertain if our property is suitable for your needs.
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Cancellation
Insurance:
We would recommend that you consider taking out holiday insurance
to cover the period of your holiday/booking, this safeguards both
yourself and us in the event you are unable to take up your booking.
We have linked to cancellation Insurance below for your convenience.
"Thank you for taking the time to read our terms and information "
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