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West Acre House

Terms of Contract

Booking & Payment  •  Occupancy  •  Self-catering

Booking & Payment

Advance Bookings:
Please note that for advance booking a minimum booking of 2 nights is usually required, however we do occasionally have a one night slot to fill. Last minute bookings may be accommodated for single nights.

Reservations:
Normally a reservation will be deemed to have been made if at short notice we have taken your details over the telephone and entered them into the diary and we have informed you that the booking has been made. In most other cases we will write to you to confirm the booking once a deposit has been received by us. A receipt or written confirmation from us is your proof of reservation. An entry in our diary containing your full contact details will be considered proof that we have communicated with you and accepted your booking.

Wedding Guests & Late Night Functions:
Due to consideration for our other guests, we appreciate guests returning to the house by midnight.


Arrival and Departure times - B&B:
Arrival - please arrive whenever possible between 4 pm and 5 pm. If you wish to arrive outside of this time could you please discuss.
Departure - we ask that rooms are vacated by 10.30 am on your last day (Sundays 11.00 am) so that we can have time to make the rooms ready for new guests arriving.

Arrival and Departure times - Self-Catering:
Please see "Self-Catering below..

Deposits:
Deposits should be received by us within 5 days of making your reservation unless otherwise agreed.

Minimum deposits - B&B:
Please note if we request a deposit the minimum deposit is the cost of the room for the 1st night for up to three night reservations, or, if booking for four or more nights, a suitable deposit will be agreed with you. In the event of more than one room being booked at one time the deposit required would refer to each room independently.

Minimum deposits - Self-Catering:
See Self-Catering below..

Payment of your account Balance - Cash, or Credit and Debit Cards..
 .. are acceptable, unfortunately as cheques can no longer be guaranteed they are no longer acceptable for paying the balance of your account.
We have a credit/debit card facility therefore all accounts can be settled by cash, debit or credit* card, however, cash is still preferred so that we can avoid high banking charges.
*Charges for Credit cards. Please note that there will be a charge of 2% for Credit Card transactions. There will usually be no charge for a Debit Card transaction!

Cancellation Policy: (Applies per room)
We would strongly urge that you cover the cost of your booking with Holiday Insurance.
In the event of a booking being cancelled by you we would require full payment for the remainder of the period of the booking:
If the cancellation was less than one weeks notice full booking fee payable.
If the cancellation is more than one week but less than 28 days notice two nights accommodation to be paid for.
If the cancellation is more than 28 days notice the first night will be payable and other monies will be returned to you.

Self Catering Cancellation:
See Self-Catering below.
.

Occupancy

Occupancy for B&B:
The bedrooms are spacious and arranged to accommodate two persons very comfortably, we have not provided a third bed in any room, as we feel this compromises the quality of the room. We regret that we cannot accommodate children under the age of 15 yrs.

Children - B&B:
We do not accommodate babies or children under 15 yrs for B&B - sorry.
The room rate applies at all times as it is based on adult double occupancy.

Children - Self-Catering:
See Self-Catering below.

Single Occupancy:
All rooms are let as doubles. In the case of single occupancy the room rate will always apply.

Special Diets:
We can usually accommodate special diets with a little help from you. Please let us know so that we can make any preparations. Prescription foodstuffs such as gluten free bread should be brought with you if possible. If we are required to buy foodstuffs in addition to that already on offer any extra cost may need to be met by you.

Evening Meals:
I'm sorry we do not provide evening meals as there are many places to eat in and around Alnwick. If you look at 'Eating Out' on our website we have recommended personal and guest favourites.

Wireless Broadband Connection available:
We have free wireless broadband connection available for our guests to connect to their own computers. Terms and conditions apply. Information available on arrival, please ask.

No Smoking:
In consideration to all of our guests the accommodation is totally none smoking. Any acceptance of a booking for accommodation is done so with this condition and forms part of a legal contract. Any smoking in a room or bathroom would incur an excess fee of £100 for additional cleaning and further compensation re loss of business if we have to cancel the subsequent booking. For the comfort and wellbeing of our other guests if you do smoke outside of the house we ask that you do it away from the building - thank you.

Reckless Damage:
If our property is damaged by any reckless or deliberate means we will seek recompense for the full value of our property. Examples of reckless damage would be:
Dirty Foot ware - soiling of carpets or furnishings by deliberately walking into the house with mud encrusted foot ware or clothing
Spillage of red wine - onto furnishings or decor
Indelible ink on bedding or soft furnishings!
Vomiting - Damage caused by vomiting after over indulging in alcohol.
(Please do not attempt to clean carpets by rubbing a spill into the carpet, after a spill, if practicable please inform us immediately as we can sometimes negate the damage with cleaning products)

Suitcases on Beds!
We ask you not to place suitcases onto the beds as they are often contaminated and can transfer soil to the bedding.

Behaviour:
For the consideration of all of our guests we reserve the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by the proprietors. In the event of failure to comply with management requests, we may terminate the booking immediately regardless of time and without being liable for any refund or compensation. Any termination in the above circumstances will still require the cost of the booking to be paid.

Gift Vouchers:
Gift vouchers can be ordered for a friend or relative for B&B accommodation, for a date to be arranged by the voucher holder. All gift vouchers must be paid for in advance and must be returned to us as deposit when booking accommodation. The cost of a Gift Voucher can be found on our tariff/enquiries page.
Gift vouchers are only for named persons, (details must be supplied at the time of purchase) and are redeemable for a period of 12 months from date of issue. After that date they will cease to have any value.
Gift vouchers are not refundable as they are accepted as a form of reservation, however we reserve the right in exceptional circumstances to cancel the voucher and return the purchase price to the purchaser.

General:
Proprietor on the premises 24 hours. Available until 11pm. During the night in case of emergency information for contacting proprietor on the premises available in guest folder.

The proprietors have had disability awareness training - please see our Access Statement.

No smoking throughout.

In case of fire, full audible fire alarm system installed with emergency lighting.

Self-catering

We are making the house available on a self catering basis during certain dates for exclusive use by up to 4 persons accommodated in 2 of our 4 en suite bedrooms all on the 1st floor or if a larger group there will up to two further rooms available up to a maximum of 4 rooms for 8 adults & two babies as per tariff per extra room/s.
The rooms can be seen on The Rooms page on the website. See Self-catering

You would have the run of most of the house including our private drawing room/library. The kitchen is equipped with large fridge and freezer, a double Britannia Range Cooker, and the utility room adjacent is fully equipped for your laundry needs. There is also secure storage externally for bicycles.The garden which is an acre of lawns and well stocked borders is well equipped with tables chairs and benches.

Security Deposit:
A returnable damage security bond will be agreed either in cash or by credit card which would be returnable in the event that the house is undamaged. For further information please contact us.

Occupancy - Self-Catering:
All of the bedrooms are spacious and arranged to accommodate two persons very comfortably, however if required for self-catering purposes a folding bed may be placed into a parents room.

Arrival and Departure times - Self-Catering:
Please arrive between 3pm and 5pm, departure time is by 10.30 am on your last day to enable thorough cleaning for new guests arrival.

Minimum deposits - Self-Catering:
25% deposit required at time of booking, balance payable 6 weeks prior to holiday.

Self Catering Cancellation: In the event that a self-catering booking was cancelled the deposit would be retained.
If the cancellation was less than six weeks the balance will be payable. We would then seek to re-let the property withing the remaining time frame, if re-let the balance paid by you would be returned to you. If the house is not able to be let within the remaining 6 weeks the balance will still be payable. Holiday Insurance is strongly recommended.
In the unlikely event that a booking has to be cancelled by us we would of course refund all monies paid and do our utmost to find you alternative quality accommodation in the area.

Children - Self-catering:
Children can be accommodated on a self-catering basis, by prior agreement with the proprietor. (Own cot required for infants)

Cancellation Policy - please see above. Holiday Insurance strongly recommended.

 

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