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BT is unfortunately our telephone and Broadband Service Provider, since going with BT in 2007 we have experienced poor service, in December 2007 we paid for a BT Engineer to attend to our address to set up our "wireless network" after one hour the network was set up allowing us to use two computers wirelessly around the house, this meant that our guests would also be able to use the service.
The "Service" worked great for about 4 weeks then one of the Wireless adapters a BT Voyager 1055 (YES BT! A BT VOYAGER 1055 WIRELESS ADAPTER - NOT A 1065, NOT A LEAFLET EXPLAINING HOW TO SET UP THE BROADBAND NETWORK BUT A BT VOYAGER 1055 - I REPEAT - A BT VOYAGER 1055!) Sorry about that dear reader, just felt if someone at BT that is BRITISH TELECOM was reading this they might finally get the message!!
The part stopped working for reasons which were not obvious, this meant that our older generation lap top (WHICH INCIDENTALLY BT, DOES NOT TAKE A BT VOYAGER 1065) could not be used, the whole purpose of setting up the wireless system in the first place.
for the last 3 weeks we have been in contact with BT, have you ever phoned them to report a fault or request a replacement part - hope you don't need to!
We have spent over 6 hours on the telephone, we have spoken to every employee from Ireland to Karachi we have become experts in every accent around the world. We have emailed them, they have emailed us, - but - we still do not have our BT VOYAGER 1055 WIRELESS ADAPTER. Now you can imagine by this time we have become quite frustrated, we have not yet resorted to swearing and using colourful expletives, but I have to confess the thought is lurking there in the not so deep recesses of my mind.
No one at BT seems to be able to help, they sound helpful, they apologise, and they offer to put you on to someone else, and then you start all over again. "The problem (in an Indian accent) has been resolved sir, the part has been sent to you. We sent you a leaflet". That was the first time after more than a week. But I didn't want a leaflet and you promised to send me a BT VOYAGER 1055. Why do I have a leaflet?!!!
Next after hours more wasted on the phone and sending pointless emails explaining that the part we needed replacing was a BT VOYAGER 1055 we received
over a week later a part. No not a BT Voyager 1055 but some bright spark decided we needed a BT VOYAGER 1065 so that's what arrived? I do not have an orifice in my aged laptop in which to insert a BT VOYAGER 1065 but perhaps you do? I want a BT VOYAGER 1055 THAT IS A 1 0 5 5 is it too difficult a concept to understand? Your part which YOU fixed to my computer does not work and all we want is for you to replace it with the same numbered part. Listen to your recordings, I have repeatedly said, as has my wife, the part we require is a BT VOYAGER 1055. We are still waiting for it to arrive!
For the really poor service that we have experienced and for the inability to use the service that we have paid for the least you can do BT is to refund a further month off our Broadband bill while we contemplate who can provide a better service than you. I suspect anyone can beat your track record!
My advice to you dear reader if contemplating signing up to BT for phone or Broadband, just think of the quality service that we have experienced. OOPS! Forgot to insert poor!
HOORAY - VOYAGER 1055 ARRIVED TODAY!
A DISATISSFIED CUSTOMER!
Posted 25.1.08
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